Orders - The information we request is used for billing purposes and to fill your orders.  If by chance the item that is ordered is not in stock we will ship the order out the moment that item is received into our inventory. Since we are able to offer such inexpensive rates on our products the demand for our accessories is sometimes quite high. The listing of a particular item or accessory does not constitute a guarantee or promise of availability. So, if an item you have ordered is not available we will try to contact you to provide status on your order. We strongly encourage our patrons to include a current daytime phone number and email so we may contact them if any delays occur. Also, note that there maybe a slight variation in design due to factory assembly.

Shipping - All orders take one to three business days to process before being shipped. In most cases, orders are shipped out within 48 hours of the order being received. The processing time of an order is completely separate from the shipping time, therefore, to estimate delivery time, please consider the following steps: 1. The time an order is received by our office is sometimes delayed up to 24 hours. 2. The processing time of the order. 3. The actual delivery time of the shipping company. Our office and fulfillment department are open Monday thru Friday, 10am to 5pm EST. No orders are processed or shipped on weekends or holidays. Please note shipping and handling charges are non refundable, and will not be refunded for any reason.

Exchanges - Merchandise may be returned for exchange within 15 days of the shipping date. If you are exchanging for an item of lesser value, a credit in the amount of the difference will be issued. If you are exchanging for an item of greater value, a charge will be processed. Merchandise will not be exchanged after 15 days Please Note: Exchanges or Replacements will only be done one time. If the exchange is of an aesthetic nature shipping charges will NOT be reimbursed. Customers exchanging or attempting to exchange outside of the 15 day policy will be reshipped their original product and recharged ground shipping fee.

Refunds - Merchandise can be returned for a refund within 15 days of the shipping date. Please note Shipping and Handling charges are Not Refundable, and will Not be refunded for Any Reason.  Products returned  must be in resalable condition. Refunds will only be issued by the method they paid with. If an order was paid with a check, we will mail you a check  Full Housings Sets, are also Not Refundable, Including all Nextel and Motorola Full Housings Sets. Item/items returned  outside  Terms and Conditions will be charged a 20% restocking fee. Products missing or have damaged packaging will be charged a $3.00 package fee. Refunds are done at the discretion of AirCom Wireless.  Customers attempting to return outside of the 15 day policy will be reshipped their original product and recharged ground shipping fee.

Warranty on Chargers - AirCom Wireless protects you against manufacturer defects for one full year on all Car and Travel chargers. We will replace your charger one time within one year of purchase at the discretion of AirCom Wireless. Customer must ship item for inspection and upon authorization your replacement will be shipped. AirCom Wireless is not responsible for normal wear and tear or abuse, and no "the dog chewed it up" wouldn't work either.

Full Housing Sets - Full Housings Sets, are Not Refundable, nor exchangeable. This is due to the many parts involved in the construction of the full housings sets and the delicate nature of the installation process. This includes all Nextel, LG and Motorola series Full Housings Sets.

Restocking/Discarding Fees - If for any reason a item is returned to AirCom Wireless outside these terms and conditions, a 25% "restocking/Discarding" fee will be charged. All Faceplates and housings are inspected for quality assurance before packaging and rechecked prior to shipping at our facility. This procedure generates a 99% faultless product. Therefore any faceplate or housing that is returned for a refund or replacement, which is damaged in any fashion will be charged a 20% housing discard fee.

Shipments Not Accepted / Returned to Sender Shipments - If for any reason a shipment is refused or not accepted, this will be considered outside AirCom Wireless Products' terms and conditions, and a 20% "restocking/Discarding" fee will be charged.

ReShipping Fees - If for any reason a item is returned to AirCom Wireless Products outside these "Terms and Conditions", a $2.99 shipping and handling will be imposed against your account.